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Legal Information

Legal information

If a change such as simplifying our companies or a change in regulations means we have to update the terms and conditions of your account, we will notify you of what is happening. Our current terms and most recent changes can be found in the table below.

Our Terms and Conditions

These terms and conditions apply to all our products and services. Simply select a link to view and download the PDF document:

Product Date you opened your account with us ​Main Terms that apply to you Any additional terms that may apply to you
Barclays SIPP
  • Terms for accounts opened before 1 November 2015
  • Terms for account opened after 1 November
​ISA
MarketMaster
Online Sharedealing Accounts
  • ​Before 31 March 2015 to 30 June 2015
  • From 31 March 2015 to June 2015 (inclusive)
  • From 1 July to 31 December 2015 (inclusive)
  • From 1 January 2016
Pension Trader Account for SIPP
  • From 31 March 2015 to 30 June 2015 (inclusive)
  • From 30 June 2015 to 30 September 2015 (inclusive)
  • From 1November 2015 to 31 December 2015 (inclusive)
  • From 1 January 2016
Pension Trader Account for SSAS
  • Before 30 June 2015
  • From 1 July 2015 to 30 September 2015 (inclusive)
  • From 1 October 2015 to 31 December 2015 (inclusive)
  •  From 1 January 2016

If you don't know when you opened your account and from that which terms apply to you, please check your original account opening paperwork or call our Client Contact Team on 0800 279 6551* or 0141 352 3909 from 07:30 to 19:00 Monday to Thursday, 07:30 to 18:00 Friday, except bank holidays, 09:30 to 12:30 on Saturday. (*Call changes may vary. Please check with your telecoms provider)

Older terms and conditions are available for reference, view older terms. You may also find the terms and conditions that applied to products that you may have held with us, but we no longer offer.

Other information you may find useful

Main terms that apply to you

Any additional terms that may apply to you

Policy we carry your orders out under
Stop and trailing stop orders
Dow Jones data
Research*

* Please note that information in the Market Insight section of our site is provided by and incorporates the applications of an independent third party called Digital Look Corporate Solutions. Please read their terms and conditions before you access this information.

Legal Information

Barclays Group complies with the Electronic Commerce Directive issued and approved by Barclays Stockbrokers.

Barclays offers wealth and investment management products and services to its clients through Barclays Bank PLC and its subsidiary companies. Barclays Stockbrokers is a trading name of Barclays Bank PLC (Registered No. 1026167 Registered VAT No. 243 8522 62) which is a member of the London Stock Exchange and ISDX. Barclays Bank PLC is registered in England and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The registered address is 1 Churchill Place, London E14 5HP.

Find out about the Financial Conduct Authority register of financial services firms.

Information on this site does not constitute an offer or solicitation to conduct investment business in any jurisdiction other than the UK. This site is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this site or such distribution or use would be contrary to local law or regulation. Our internet site is designed for use in the United Kingdom only. Certain countries have local securities laws that may prohibit you from using our Service.

We are unable to offer our service in these countries. Our website is intended for use by UK residents only. You must not open any accounts using our website if you are outside the UK. It is your responsibility to inform yourself about and observe any applicable laws relating to investments. In particular, but without limitation, this site is not directed to, or intended for use by, residents of the United States, Japan, China, Malaysia, Taiwan or India.

Information on this site has been obtained from sources which we believe to be reliable and accurate. We are not responsible for the information or the accuracy of the information contained within the site provided by a third parties.

General warnings about investments

The price and value of investments and their income fluctuates and you may get back less than the amount you invested. Please note that how an investment performed in the past is not a guide to how it will perform in the future. You should read our “Risk Warnings” carefully before you invest.

The rules on taxation can change. Barclays Stockbrokers is not a legal or tax adviser, and will not provide you with legal or tax advice, therefore if you have any queries as to the legal or tax implications of any investment you should seek independent advice. In addition, the value of any tax benefits will depend on your tax position. You should consult your tax adviser in order to understand the impact of your investment decisions in respect of your tax position.

Barclays Stockbrokers does not make personal investment recommendations. The information on this site is provided solely to enable you to make your own investment decisions and should not be treated as a recommendation to buy, sell or otherwise deal with any particular investment.

The investments and/or investment services referred to on this site may not be suitable for all investors. If you need advice, you should consult with an independent financial adviser.

Financial Services Compensation Scheme (FSCS)

Your eligible deposits with Barclays Bank PLC are protected up to a total of £75,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.

This limit is applied to the total of any deposits you have with the following: Barclays, Barclays Bank, Barclaycard, Barclays Business, Barclays Capital, Barclays Corporate, Barclays UK & Ireland Private Bank, Barclays International Private Banking, Barclays Premier, Barclays Private Bank, Barclays Stockbrokers, Barclays Wealth and Woolwich Mortgages. Any total deposits you hold above the limit between these brands are unlikely to be covered.

For further information, go to www.fscs.org.uk or view the FSCS Information Sheet [PDF, 53KB]

Our complaints procedure

We are committed to providing a high standard of service to all our clients on every occasion. We do recognise however, that occasionally we will not live up to your expectations or our promises.

Accordingly, if you have a concern about our products or services, you should raise this with us as described below:

Barclays Stockbrokers is committed to delivering excellent customer satisfaction. We consider complaints to be a valuable source of feedback and use them to help improve our products and processes, which ultimately leads to improved customer service and lower complaint figures. Our performance on complaints is available at:

Online Dispute Resolution

If we have not been able to resolve your complaint to your satisfaction AND you have bought our products or services online you can use the details below to send your complaint to the Financial Ombudsman Service (FOS) for an independent review.

The ODR Regulation

The European Commission has established an online dispute resolution platform (ODR platform). This is specifically designed to help customers resident in the European Union who have bought goods or services online from traders established in the European Union but were unable to get their complaint resolved to their satisfaction. You can submit your complaint online through the ODR platform in any of the official languages of the European Union. The platform will then send your complaint to the Financial Ombudsman Service (FOS) for an independent review within 90 days. To save time you may wish to contact FOS directly.

You can access the platform by visiting the ODR website

As a Barclays customer, you may use this service if you are still resident in the EU and purchased your product or service with us online.

You will need:

Our name: Barclays
Our email: ODR@barclays.com
Our website address: www.barclaysstockbrokers.co.uk
Our geographic address: United Kingdom

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