Barclays Stockbrokers accessibility

Using our website

Our website adheres to the Web Content Accessibility Guidelines (WCAG), which are used to ensure websites are designed and written in a way that makes them as accessible as possible whilst maintaining the highest levels of usability.

This statement explains the facilities provided and how to use them. Should you experience any difficulty in accessing the Barclays website, please don’t hesitate to contact us.

In general

Across the site we have adhered to the following accessibility guidelines:

  • Where we use images, we use alternative text so that those people who cannot see the image can read the text.
  • We only use strong colour contrasts.


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Our service helps you call and talk to us safely using British Sign Language (BSL). We connect you to an interpreter who communicates your sign language to the adviser.
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  • Headings are used correctly to make them readable through screen readers.
  • Links do what they say. We don't use 'click here'.
  • Tables are laid out in tabular form with headings and summaries.
  • We use style sheets to determine the presentation of our website - this assists those using screen reading devices.

Logging in

Logging in to your account on our website is a two-step process:

  1. First we ask you to provide your User ID and surname 
  2. On the next page, we then ask you to provide 2 characters from your password; for example, the second and eighth. 

For security reasons, these identifiers are presented as images without alt text.  For users that can’t see the images, we have provided a link to audio assistance immediately after the 2 password input fields.


Skip links

At the top of every page are two skip links:

  • Skip to site navigation - this link takes focus directly to the first element of global navigation
  • Skip to content - this link takes focus directly to the first element of page content specific to that page

Global navigation

Our website is primarily navigated via a menu, which is present on every page immediately after the page header. Each menu item (except the first, a link to the homepage) has a submenu that is a set of links to deeper within the site. Individual links may be followed by additional descriptive text and are grouped together under headings.

When the cursor focus is on a top-level menu item, pressing the ‘Tab’ key will move the focus to the first link in that menu item’s submenu. You can also use the key combination ‘Shift + Cursor Left/Right’ to move directly to adjacent top-level menu items.

Local navigation

Top-level menu items remain clickable and lead to overview pages that highlight and link to key subsections of content within that area of the site. Pages within these subsections then feature local navigation: a list of links to each of the other pages within that subsection.


Tabbing through the Deal form follows a natural progression of decisions from, for example, finding a stock, opting to buy or sell, selecting a type of order and finally entering an amount of pounds or shares to trade. Each step includes a link to further help.

To select a stock, fund or structured product, type a stock symbol or name and a filtered list of stocks that match your input will appear. Navigate this list using the ‘Up/Down’ cursor keys, and press the ‘Tab’ or ‘Enter’ key to select that entry.

Similarly, to enter an expiry date for a limit, stop or trailing stop order, an interactive calendar is presented to select a valid date. The calendar opens to the last selected date (if one exists), or to the current date. You can navigate to adjacent dates by pressing the ‘Control’ key and using the cursor keys. Use the ‘Enter’ key to select a date. It is not possible to type in a date directly, the calendar must be used.

How to make changes to your computer to make browsing easier

To change font and colour settings:

  • On the 'Tools' menu, click 'Internet Options'
  • On the 'General' tab, click on 'Accessibility'
  • Click in each of the three boxes to show ticks
  • Click 'OK'.

Text with a sans serif font (such as Arial) is easier to read than a serif font (such as Times New Roman). To change the text font:

  • On the 'Tools' menu, click 'Internet Options'
  • On the 'General' tab, click 'Fonts'
  • In the 'Web page font' and 'Plain text font' lists, choose the fonts you would like to use
  • Click 'OK'.

To enlarge the text:

  • On the 'Browser' menu click 'View'
  • Click 'Text size'
  • Choose the size of text.

To change the text colour and background colour:

  • On the 'Tools' menu, click 'Internet Options'
  • On the 'General' tab, click 'Colours'
  • Deselect the 'Use Windows Colours' tick box
  • Select the box next to 'Text' and choose a colour
  • Click 'OK'
  • Select the box next to 'Background' and choose a colour
  • Click 'OK'.

To prevent graphics displaying:

  • Under 'Tools', click 'Internet Options'
  • On the 'Advanced' tab, scroll down to the 'Multimedia' heading
  • Click on the graphics options ('animations', 'videos' and 'pictures') to remove the ticks
  • Click on 'Apply', and then click on 'OK'
  • If graphics still appear, select 'View' then 'Refresh' from the toolbar, or press F5.

To change the size of the window:

  • Click 'View' then 'Full Screen' from the toolbar, or press F11.

If you’re having trouble finding what you’re looking for on the site, please our Site Map or ‘Search’ box at the top of every page.

System requirements

If you’re unable to view our site correctly, please ensure that your system meets our minimum recommended system requirements.

If you’re still having trouble, please contact us.

Useful links

If you would like to know more about accessibility and the Internet, you may be interested in the following websites:

  • JAWS - a screen reader for use with Windows.
  • Lynx - a free text-only web browser for blind users with refreshable Braille displays.
  • Links - a free text-only web browser for visual users with low bandwidth.

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